For more than 50 years, Lenbrook has specialized in high-end audio manufacturing and the distribution of premium consumer brands, including multi-room streaming, powered speakers, and amplifiers, while also distributing select consumer electronics across North America.
E-Commerce represents one of the key areas of growth for Lenbrook, and so we are looking for a motivated and enthusiastic Ecommerce Administrator to join our team. The ideal applicant would enjoy the challenge of working in a fast-paced environment. They will be self-motivated, detail oriented, and someone who can successfully balance multiple tasks and deadlines. The primary goal of this position is to help support the sales efforts of our e-commerce team by entering orders, processing returns and answering customer queries.
A Day in the Life:
- Oversee online listings and paid digital media ad spend
- Accurate and timely handling of orders
- Effective handling of emails and phone calls with end customers, internal tech support, and operations teams
- Assistance with forecasting and inventory management on various online platforms, including Amazon
- Monitoring prompt turnaround – from order entry to outbound shipments, working closely with the E-Commerce Account Executives, Distribution services and Tech Support team, communicating with both customers and internal staff depending on the shipment destination
- Maintaining accurate product and pricing files on various databases
- Processing warranty returns authorizations and claims on a timely basis within the appropriate policies
- Participating in quarterly physical inventory counts
- Providing proactive customer service, including answering and returning customer phone calls
- Other related duties, as assigned
What You Bring to the Team:
- Professional experience in a fast-paced, e-commerce environment
- Hands-on experience with e-commerce platforms such as Shopify, Amazon, Google Ads
- Proactive, responsible, self-motivated, and organized team player
- Excellent verbal/written communication skills
- Extended hours required occasionally – month end, inventory count etc.
- Strong keyboarding skills with proficiency in Word, Excel and Outlook
- Attention to detail and ability to work under pressure
Total Compensation: $45,000–$47,000 annually (inclusive of base salary and variable sales incentive)
Additional benefits include:
- Paid vacation and sick leave
- Health and dental benefits
- Group RRSP program
We’ve got you covered: We offer a comprehensive benefits package that includes extended health, prescription, vision and dental coverage, vacation time and more.
In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005 and Lenbrook’s Accommodation Policy, accommodation will be provided in all parts of the hiring process. Please make any such needs known in advance.
How to Apply:
Qualified candidates can submit current resumes directly to humanresources@lenbrook.com. Please provide a valid email address for communication purposes. Selected applicants may receive written correspondence with respect to this job posting, directly to the provided email address.
Thank you to all applicants. We will contact only those selected for an interview.