Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

Introduction

Lenbrook Industries is committed to excellence in serving all our customers and clients, including those with disabilities. This accessibility plan outlines the policies and actions that Lenbrook Industries will put in place to improve opportunities for people with disabilities.

Statement of Commitment

Lenbrook Industries is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

MULTI-YEAR ACCESSIBILITY PLAN

Training

Lenbrook Industries will take the necessary steps to ensure that training required to meet Ontario’s accessibility laws is provided. We will provide training to employees on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of the employees.

Customer Service Standard Training:

AODA Compliance Date: January 1, 2012
Status: In Progress. Ongoing training provided for new members.

Integrated Standards Training:

AODA Compliance Date: January 1, 2015
Status: In progress. Reviewing how best to meet this requirement before the AODA compliance date.

Information and Communications

Lenbrook is committed to meeting the communication needs of people with disabilities.

Upon request, and as soon as practicable, Lenbrook will arrange for the provision of accessible formats or communication supports for people with disabilities. We will consult with the person making the request to determine their information and communication needs.

AODA Compliance Date: January 1, 2016
Status: Lenbrook will review how best to meet this requirement before the AODA compliance date.

We will take the steps necessary to make all websites and web content conform with WCAG 2.0, Level AA.

AODA Compliance Date: January 1, 2021
Status: Lenbrook is evaluating current websites accessible to the public for compliance with WCAG 2.0, Level AA. Websites are currently accessible behind the scenes.

Employment

Lenbrook is committed to fair and accessible employment practices. Lenbrook will take the following steps to notify the public and staff that, when requested, we will accommodate people with disabilities during the recruitment and assessment processes, and when people are hired.

Job postings and offers of employment will include accommodation policies.

AODA Compliance Date: January 1, 2016
Status: Ongoing

New and existing Company policies will include accommodation plans and will be communicated to all employees. New employees will be provided with this information as soon as practicable after they’re hired.

AODA Compliance Date: January 1, 2016
Status: Ongoing

When requested by an employee with a disability, Lenbrook will consult with that employee to arrange for a suitable accessible format or communication support for information that is needed to perform their job, and information that is generally available to employees in the workplace.

AODA Compliance Date: January 1, 2016
Status: Ongoing

If necessary, individualized workplace emergency response information will be provided to employees who have a disability.

AODA Compliance Date: January 1, 2016
Status: Completed

Lenbrook will take the following step to put in place individual accommodation plans and return-to-work policies for employees that have been absent due to a disability

  • Work with employees with disabilities and seek outside expert evaluation if necessary, in order to develop appropriate individual accommodation plans.

AODA Compliance Date: January 1, 2016
Status: In progress. Lenbrook is reviewing how best to meet this requirement before the AODA compliance date.

Lenbrook will take into account the accessibility needs of employees with disabilities if using performance management, career development and redeployment processes.

AODA Compliance Date: January 1, 2016
Status: In progress. Lenbrook is reviewing how best to meet this requirement before the AODA compliance date.

For more information

For more information on this accessibility plan or to request accessible formats of this document,
please contact HEATHER WHITE at:
Phone: (905) 831-6555 ext. 4444
Email: hwhite@lenbrook.com

© 2014 Lenbrook Inc.
09/12/13